Frequently Asked Questions
Find answers to common questions about our collections and services
What materials are used in your jewelry?
We use premium materials including 14k and 18k gold plating, 925 sterling silver, and high-grade stainless steel designed for durability and shine.
Will the jewelry tarnish or change color?
Our pieces are treated with an anti-tarnish coating. To maintain their luster, we recommend avoiding contact with harsh chemicals, perfumes, and prolonged water exposure.
How do I determine my chain length or ring size?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I clean my Chains pieces?
Gently wipe your jewelry with a soft microfiber cloth after each wear to remove oils and maintain its original brilliance.